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WARRANTY
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We
warrant our furniture with the manufacture
back-up warrantee. We also warrant that
our products are free from defective materials
and workmanship, which does not include any
small cracks in the end grain of wooden
furniture. Special condition may apply on
products bought for general public or
commercial
use.
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All of
our products sold to the original owner are
guaranteed for standard use. We offer
warranty product.
This warranty does not apply to damage resulting
from accident, alteration, misuse, tampering,
negligence, abuse, or normal
wear.
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100%
Product Guarantee
If you're not satisfied
with our product, let us know and we'll make it
right. Within 15 days from our product
arrive in your port , we'll gladly
replace it in the next order , refund your money (excluding
delivery and restocking charges*) or credit you
for our other items. After 15 days items
may be exchanged for the same product or for
merchandise
credit. |
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1. |
Claims are
allowed up to 1 (one) month from the date of arrival at the
port of destination. |
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2. |
Delay in claim
submission will be reviewed on case by case basis. |
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3. |
The purchase
guarantee applies to claims against our product shipped to
you with the following conditions :
a. Wood failure resulting in the inability of the goods to
be used, even after competent repair.
b. Wood joints and/or connections are broken.
c. Non wood hardware is missing or broken.
d. Non wood hardware is rusty. |
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4. |
All claims
will be substantiated by photographs or digital images
clearly showing the claim filed as per our purchasing
guarantee. Verbal explanations need to accompany the
submitted images for clarification. Photos or images may be
sent by post or by email. |
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5. |
Claims for
problems are failure of non wood components to be
substantiated by photographs or images in same manner as for
wood claims. |
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6. |
All claims
will be processed within on week of receipt with a decision
on claim given within 10 days of receipt. |
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7. |
Any claim may
be rejected if :
a. The claim is not connected to purchasing & shipment data.
b. The claim is late as per item 1 and 2 above.
c. No photograph and / or digital image is supplied.
d. No explanatory data is provided with the image to clearly
explain the problem. |
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8. |
Our guarantee
is for replacement of goods or cash credit against future
orders and does not include any other cost such as freight,
re stocking or other charges.
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